Thank you for shopping at Galaxy Gaming Gallery. We want to make sure you have a satisfying experience with your purchase. Please read this Return Policy carefully to understand our policies and procedures regarding returns.

1. Returns

1.1 Eligibility: We accept returns for items that are unused, undamaged, and in their original packaging. Customized or personalized items may not be eligible for returns unless they are defective or damaged upon receipt.

1.2 Timeframe: To initiate a return, you must contact our customer support within 3 days of receiving the item.

2. Return Process

2.1 Contact Us: To request a return, please contact our customer support at info@galaxygaminghq.com to provide your order details and reason for the return.

2.2 Return Authorization: Our customer support will guide you through the return process and provide you with a Return Authorization (RA) number if applicable.

2.3 Packaging: Please ensure that the item is securely packaged to prevent damage during return shipping.

2.4 Shipping Costs: Unless the return is due to a defective or incorrect item, the customer is responsible for the return shipping costs.

3. Refunds

3.1 Processing: Once we receive the returned item and verify its condition, we will process the refund within 3 business days.

3.2 Refund Method: Refunds will be issued in the original form of payment used for the purchase.

3.3 Partial Refunds: In some cases, a partial refund may be issued if the item is not returned in its original condition, is damaged, or is missing parts.

4. Exchanges

4.1 Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined in this policy and place a new order for the desired item.

5. Exceptions

5.1 Non-Returnable Items: The following items are generally non-returnable unless they arrive damaged or defective:

• Customized or personalized items

• Downloadable digital content

• Items with obvious signs of use

• Used electronic systems

6. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at [email address or phone number]. Our customer support team is here to assist you.

7. Changes to Return Policy

Galaxy Gaming Gallery reserves the right to modify or revise this Return Policy at any time. Any changes will be posted on our website, and continued use of our services after such changes constitutes acceptance of the revised policy.